The Technology behind HelpDesk Pro

Ours is not simply a 'Web-enabled' interface 'bolted-on' to a second or even third generation software package - HelpDesk Pro is designed and built from the ground up utilizing 100% Web-based 4th generation internet-architecture technology and accordingly is able to deliver genuine cost and business benefits.
The HelpDesk Pro solution is a full-featured 'engine' designed specifically for the Web. Even the databases are integrated, and no software 'driver' components or integration with any other software is required.

The HelpDesk Pro solution is accessed by your Clients and Operators from their web browsers - no other software is required on their computers - and the computers can be PCs or Macs - all modern web browsers are supported e.g. IE Internet Explorer, Firefox, Google's Chrome, Safari, Opera, Mozilla.

With regard to the web-hosting of the actual HelpDesk Pro application, - if we host it for you then there are, of course, no issues you need to be concerned with.

Benefits of our HelpDesk Pro 'engine' technology:
The technology employed by HelpDesk Pro at the server-end has built-in cgiwrap to protect hosting providers, and built-in security so that users cannot access other parts of the web-sever, and it has low CPU needs. Hosting providers want to provide users with advanced capabilities but can only do so if the programs running on their servers do not burden their servers or their support staff.

If you wish to host your copy of the HelpDesk Pro application (rather than us host your copy) what are the requirements:

1. You need an account on a Web server - or your own web-server.
2. You need an active cgi-bin in the account (this would be normal)
HelpDesk Pro 'engine' runs on shared accounts, co-located servers, virtual private servers(VPS),or in-house servers. It runs on almost any kind of server (see 'supported platforms'.)

Requirements for operating on shared accounts, co-located, VPS, or dedicated servers are described below.
Operates on UNIX, LINUX, Windows and Macintosh platforms, and runs with all web servers including Apache, Microsoft IIS, MS Personal Server, Netscape Enterprise, IBM Websphere and Lotus Domino.
Supporting the following server platforms:

Linux (Intel Platforms)
Supporting all popular versions of LINUX.

Microsoft Windows 95/98/NT/2000/XP
Supporting all version of Windows.

SGI (Silicon Graphics)
Supporting the IRIX operating system. Also supporting the Sun Solaris emulation on SGI.

Sun Microsystems - Cobalt Servers
Supporting MIPs-based and Intel-based Cobalt product lines.

Sun Microsystems - Solaris-based Servers
Supporting Solaris on Intel and Sparc processors.

Apple MacOS X
Supporting Apple's next-generation Operation System.

Apple MacOS 7-9
Supporting Macintoshes with OS versions 7 through 9. Runs under the award-winning server from Tenon that makes a Macintosh a viable Web server. Requires installation of Web10. (See http://www.tenon.com).

Berkeley Systems Design
Supporting the BSDI and FreeBSD product lines.

Compaq Alpha Servers (formerly DEC Alpha)
Supporting both the Linux and DEC-UNIX operating systems.

Hewlett Packard
Supporting HP-UX 10 for HP 9000 series hardware.